Shipping policy

PrimeKart — Shipping Policy

1. Order Processing
Orders are processed within 24 hours, Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Time

Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar): 2–3 working days
Other cities and remote areas: 3–5 working days
Sundays and public holidays are not counted as working days.

3. Shipping Charges

Flat Rs 250 — nationwide, one rate from Karachi to Khyber
FREE shipping — on all orders of Rs 3,000 or more

4. Cash on Delivery (COD)
COD is available across Pakistan. Please keep your phone reachable after placing your order so the rider can contact you without difficulty.

5. Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS/WhatsApp to track your parcel's live status.

6. Delivery Areas
PrimeKart delivers all across Pakistan. Deliveries to far-flung areas may take 1–2 extra days.

7. Incorrect or Incomplete Address
If a parcel is returned due to an incorrect or incomplete address, redelivery charges will apply. Please always provide your complete address, city, and an active phone number when ordering.

8. Delays
In case of delays due to bad weather, strikes, or courier-side technical issues, we will keep you informed. Delivery times cannot be guaranteed in such cases, but we will do our best to deliver as quickly as possible.

9. Damaged or Missing Parcel
Please record an unboxing video when opening your parcel — it is your strongest proof. If any item arrives damaged or missing, contact us within 48 hours with the video/photos, and we will arrange a replacement or refund immediately.

10. Contact Us
For any shipping-related questions, reach out to PrimeKart at:

Email: primekart033@gmail.com
WhatsApp: 03277483033