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PrimeKart — Return & Refund Policy

1. 7-Day Easy Returns
We offer a 7-day easy return policy. If your product arrives damaged, defective, or not as described, contact us within 7 days of delivery and we will arrange a replacement or refund.

2. How to Start a Return
Message us on WhatsApp at +92 327 7483033 or email primekart033@gmail.com with your order number and photos of the issue. Our team will guide you through the return process.

3. Return Conditions
Items must be unused, in their original packaging, with all accessories included. Please record an unboxing video when opening your parcel — it is your strongest proof in case of any issue.

4. Refunds
Once your return is received and inspected, we will notify you. Approved refunds are processed within 7 working days. For Cash on Delivery orders, refunds are sent via bank transfer, Easypaisa, or JazzCash.

5. Non-Returnable Items
For hygiene reasons, personal care items that have been opened or used cannot be returned unless they arrived damaged or defective.

6. Damaged or Wrong Items
Contact us immediately with photos. We will arrange a free replacement or full refund — no questions asked.

7. Contact Us
WhatsApp: +92 327 7483033
Email: primekart033@gmail.com